1. Orders shall only be considered as confirmed once payment is made, received, and acknowledged by Senstial.
2. Payment shall only be made in form of bank transfer / bank-in. No "Cash on Delivery" allowed.
3. As all items are made-to-order, customers are responsible for double-checking the details of their order prior to submission. Any amendment requests made once the order is confirmed shall be considered as a separate order entirely, unless it is pertaining to customer's personal details required for delivery.
4. Any charges incurred by the delivery courier due to change in delivery address shall be borne by the customer.
5. Any late charges incurred by the collection point vendor due to delayed collection shall be borne by the customer.
6. Once items are sent to the collection point, any request for deliveries shall be arranged by the customer. Senstial shall not be liable for any loss of items / damage to the items for deliveries arranged by the customer.
7. As all items are made-to-order, refunds and exchanges shall not be entertained unless there is considerable proof provided by the customer of any damage or defect within 24 hours of receiving the order.
- Damages / Defects such as follows may be considered: tearing, drastic colour difference, wrongly printed design, and any other case that Senstial may see fit.
- Damages / Defects such as follows may not be considered: minor stitching issues (which does not affect the product performance), minor marks (due to the nature of the material, some marks should be expected), and any other case that Senstial may see fit.
* The list above is non-exhaustive and may be updated time-t0-time
8. As all items are made-to-order, all orders are subjected to a standard processing time of 3-4 business days. Thereafter, standard delivery processing time applies (1-3 business days). This timeline may vary depending on volume of orders and delivery requests received.
9. For custom design orders, the customer shall be responsible for acquiring permission / appropriate licensing from copyright owner to reproduce the copyrighted design / work onto any Senstial product line. Senstial shall not be liable for any copyright infringement disputes arising from the artwork / design provided by its customers.